This policy describes how FastMeds Healthcare Solutions LLP processes, ships, and delivers orders placed through our website, sales team, or partner channels.
1. Order Processing
- Orders are processed within 24–48 hours of confirmation, subject to prescription verification where applicable.
- Orders placed on weekends or public holidays are processed on the next working day.
- You will receive an order confirmation and dispatch notification via email and/or SMS.
2. Delivery Timelines
- Metro and major cities: typically 2–4 business days.
- Other locations across India: typically 4–7 business days.
- Bulk institutional or export orders: timelines are shared at the time of order confirmation.
Timelines are estimates and may vary due to courier delays, weather conditions, regulatory checks, or unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on order value, weight, and delivery location. We may offer free shipping on orders above a specified value from time to time.
4. Packaging
All pharmaceutical and medical products are packed in tamper-proof, temperature-appropriate packaging to ensure they reach you in the same condition as dispatched. Cold-chain products are shipped using insulated packaging where required.
5. Delivery Coverage
We currently deliver across India through our network of logistics partners. For international or export orders, please contact our team directly to discuss feasibility, documentation, and timelines.
6. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status in real time.
7. Failed or Delayed Deliveries
- If a delivery attempt fails due to an incorrect address or unavailability of the recipient, our courier partner will attempt redelivery or contact you for instructions.
- Orders undeliverable after multiple attempts may be returned to us, and the customer will be notified for further action.
8. Contact Us
For questions about your shipment, contact us at info@fastmedshcs.com or call +91 7674944548.